eComTelecom

'We provide consulting for customer service for all sales channels in the Telecom industry'

Let us improve your customers' experience

 
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Key Areas

Change Data Capture (CDC), WEB Site Design and Development, BPM, Portal Design and Development, eCommerce, 3G and 4G fulfillment process, Enterprise Content Management

Key Technology

BEA Aqualogic, JBOSS, UCM, Joomla

 

 

Welcome to eComTelecom Consulting

Our recent Mandates

eComTelecom Consulting is a team of people dedicated to improving the customer experience in all touch points - self-service, stores, customer service reps and mobile sales force.

We provide consulting in the latest technologies such as WEB 2.0 and 3.0 to enhance the customer experience. Using process analysis we can streamline the end to end process to reduce the time from order to cash. We can recommend and deliver solutions for providing better customer experience such as Portal development and content management.

Main Services

Services we offer - RFP submission, evaluation and recommendations, Processes analysis and optimization (CMO and FMO), Web Portal and Web Applications, Web content and Document Management Applications

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Tools recently used IGRAFIX - BPM, Sharepoint - Document management, UCM (Stellent) - Content and document management, BEA Aqualigic Service Bus, AmberPoint

GSM 3G Planning Completed the process analysis, requirements gathering and impact analysis for deploying a 3G network for a major CLEC / WSP in Canada.

     
Additional Services

We also provide consulting for small and medium size business. We provide ecommerce site design, development and deployment. We can recommend a hosting provider and domain name creation and related administration. We also provide SEO ( Search Engine Optimization) so that your site can be placed hire in the search list for the major search engines.

We provide consulting for SFA (Sales Force Automation). We have provided solutions that range from Siebel, Salesforce.com, SugarCRM and PC tablets

 

 

Copyright 2009 eComTelecom.com

www.ecomtelecom.com